You must redeem the voucher in either Merchant Center or the free Groupon Merchant app to prevent it from being used more than once, so make sure you and your staff familiarize yourselves with the key sections of the voucher.īefore you service the customer, make sure you check the type of offer. In both cases, the information present will be similar. Groupon customers will present their voucher to you either in paper form or on their mobile phone. What to Try In Case of Redemption Issues.
Groupon regularly sends reminders to customers who’ve purchased your voucher but haven’t redeemed yet, in order to encourage redemption and minimize refunds.įor a more in-depth rundown of Groupon vouchers, how to redeem them, and troubleshooting tips for redemption issues, continue reading below. Redeeming customers’ vouchers also prompts them to provide feedback in your Merchant Center afterward, and helps you track how many Groupon customers you’ve serviced.
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